Support

Feel free to write up your request below and send it along to us, or to call us at (505)-652-2250.

Support Ticket

{{ responseMessage }}
Please correct the following error(s):
  • {{ error }}

FAQ

How much does it cost to build a website with you?

How much does it cost to buy a car?

The usual response here is "Well, it depends on what type of car it is!" and a few other clarifications. Same thing!

It depends on all the work involved, from discovery, to design, to development, to changes. Some websites take very little financial commitment. Others are astronomical. Projects fall all over this scale. The best way to find out how much your project will cost would be to have a conversation with me.

How do you bill for work?

I normally bill every other week for work performed. I also occasionally bill more or less frequently, sometimes 50% down and 50% on delivery on fixed budgets. It depends mostly on the preferences of the client.

How do you keep track of time?

I use Harvest timers and project trackers to keep track of client hours so invoices are crystal clear and reflect accurate timeframes.

What credentials do you have to build websites?

Good question -

Actually, though no official credentials really exist to qualify people to build websites, I consider mine to be among the following:

  • BFA Washington University, 2003, with a concentration in Ceramics.
  • Certificate, Web Development Florrisant Valley Community College, 2003.
  • Member, ExpressionEngine Professionals Network
  • Knowbility training completed, 2012. (for expertise in accessible websites)
  • Coordinator, Albuquerque Web Geeks professional group.

I have this full-time position..

While I'd be delighted to work with your organization at any level, I am unable to take any full-time position or sign any exclusivity contracts at this time.

It's just you? That's it?

Yes! It's just me, until you need more. Then, I call my content writer, my SEO team, my design & development partners, and more! Yes, I have all of these resources at my disposal and none of the run-around that can be had scheduling these things independently. When you're working with Petroglyph you're not limited to Petroglyph's skill reach. If Petroglyph can't do it, we'll find someone who can.

Is this website in ExpressionEngine?

Actually, no! It's built in Craft. Craft is a new-fangled CMS that was born of a desire to correct things in other CMS's. I figured with my own site, here was the perfect chance to give it a whirl and see what all the buzz was about. If you're interested in my building a site in Craft for you, I'd be happy to talk with you more.

Things are looking pretty different around here..

I know, isn't it great?

I see that you design AND develop. Are you a Unicorn?

Yes - Unicorns exist and I am one! 

Shun the non-believer:


How long does a support request take to process?

Generally, 1-3 business days. There are exceptions to this over holidays and my rare vacations. 

Can I submit a support request if I'm not already a client?

You sure can! I'd love to know how I can help you.